Policies

• Woodcraft is not responsible for damages that occur due to improper assembly. Please follow your guide's to assure proper assembly of your products. If you have any questions regarding assembly, you may call us during regular business hours.

• All our Products are checked for defects before they are packaged and shipped to you. However, if you find a defective part we will gladly replace it at no charge to you. Customers have 48 hours to notify us after receiving a damaged item.

• Products must be in original packaging (include a copy of the invoice) and be returned freight pre-paid (insured) to Woodcraft. After inspection and acceptance, credit returns may be subject to a restocking fee. All freight expenses incurred are to be paid by the customer. No credit will be issued on freight, handling charges, or special fees.

• No returns on custom or special orders. 

Damages

All products are shipped to you with product liability insurance. If you find your product is damaged due to shipping:

1. You must contact the carrier (UPS or Freighting Company) within 24 hours of receiving your product(s).

2. Woodcraft does not accept responsibility for returns due to damages during shipping.

Returns

You may return any product for a full refund,  "less restocking fees" if it is not damaged. You, the customer, must pay all shipping and liability insurance costs for returns on any product.

Restock Fee

After inspection and acceptance, credit returns will be subject to a minimum $25.00 restocking fee or 15% of the product(s) cost, whichever is greater.

Refunds / Exchanges

All refunds and exchanges are at the discretion of Woodcraft. We assess each claim individually. If the customer has no responsibilities, then a full refund or exchange can be made. All Pay Pal accounts will be credited within ten days of your purchase if we cannot ship your order. The customer must submit in writing to RM@woodcraftcedar.com authorization for a backorder . Once your order has been shipped you must follow the Return Policy for a refund, if any applies. Any Pay Pal backorder account held for more than 45 days will be credited to your account. Customers will be notified of any credit.

Shipping Claims

Claims are filed by, and are the responsibility of, the shipper.

• It is the receiver's responsibility to note any damage or possible damage on the bill of laden before accepting delivery.
• It is the receiver's responsibility to contact the shipper within 48 hours to report damage.
• The receiver must hold the package until carrier picks up and/or inspects the damaged product.

Limited Warranty

Thank you for your continued patronage!